Patient, friendly technology help
Technology help that goes at your pace
Phones, tablets and computers are built for people who grew up with them. If they leave you feeling confused, frustrated or embarrassed, you are not the problem — the instructions are. ElderTech is the patient, one-to-one help that fixes that.
Email help is always free. If you would like someone to come to your home, visits are $30 per hour.
What ElderTech is
We help older adults who find modern technology hard work — patiently, in plain English, and at whatever speed suits you.
Plain English
No jargon and no talking down. Every step is explained until it genuinely makes sense to you.
At your pace
We never rush. You set the speed, and we go at a pace you are comfortable with.
Honest help
If something cannot be fixed, we say so rather than selling you something you do not need.
How help works — and what it costs
By email
Free email help
Email us your technology problem and we reply with clear, step-by-step instructions you can follow — at no charge.
Free
Email us nowIn your home
Home visits
If you would rather have someone come out and help in person, we will visit you at home.
$30 per hour
Arrange a visitWho we help
Older adults
If you find your phone, tablet or computer confusing, intimidating or frustrating, you are in exactly the right place.
Adult children
If you are looking for help for a parent or relative — often because you live too far away to sit and explain things yourself — we can help them directly.
What people usually need help with
- Smartphones and tablets — iPhone, iPad and Android
- Laptops and desktop computers
- Home Wi-Fi and internet that keeps dropping out
- Printers and scanners
- Video calls with family — FaceTime, Zoom, WhatsApp
- Email and text messaging
- Photos — taking, finding, sharing and printing them
- Staying safe online — scam calls, phishing emails and fake websites
- Online banking, online shopping and government websites
- Keeping track of passwords
How to get started
1. Email us
Send a short note describing what you are stuck on. No detail is too small.
2. Get clear help
We reply with simple, step-by-step instructions written in plain English.
3. Or book a visit
If you would prefer in-person help, arrange a home visit at $30 per hour.